Delivery Policy

Delivery info (Mainland UK Only)

  • We will endeavour to handle your order as swiftly as possible and deliver within a specified time, we are unable to accept responsibility for late deliveries due to circumstances beyond our control.
  • Most in-stock items will be despatched within 24 hours, however, there may be some occasions, when orders may take up to 48 hours.
  • Should a delay occur, you will be notified within 48 hours of placing your order. Please help us and our delivery company by taking extra care with your address details.


(Delivered Monday – Saturday, excluding Bank Holidays)


Furniture Delivery

Delivery lead times are reliant upon the manufacturer which is normally 12 weeks.  We will contact you by email should there be any variation on such lead times.  Delivery charges relating to larger or oversize items are priced individually.and we will contact you prior to any acceptance of orders.

In the result of unavoidable delays and unexpected issues our customer service team will be in contact at the earliest convenience.

Once your item is available for delivery, we will be in contact to agree a delivery date and time to suit.

The delivery must be received on the date agreed.  A Signature is required upon delivery. In the event that this does not happen, we reserve the right to charge an additional re-delivery charge to be paid before the second delivery takes place.

The nominated delivery provider will exercise every caution and care when delivering your order. However, in the event of any accidental damage to your property or person, neither ourselves nor the delivery provider can be held liable and only enter the premises under these conditions.

It is the recipient’s responsibility to ensure clear access to the relevant room(s) prior to delivery to avoid any accidental damage to your property or belongings. This includes protecting walls and flooring, removing precious household items and keeping all areas free from interference.

Delivery providers are responsible for unpacking and assembling all item(s) at the time of delivery and dispose of all packaging.

It is the recipient’s responsibility to check the condition of the products upon delivery and highlight any issues and concerns with the provider at that time. All queries will be redirected to The Silkroad’s customer service team who will take the necessary steps to resolve the issue.

If there’s anything else you need to know, please contact us and we will be delighted to help

The Silkroad UK Master Craftsmen

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